Technical Support Analyst Full Time Permanent

Technical Support Analyst

Nr Witney

£19,000 – £24,000

The Burford Recruitment Company are working with a leading software company with customers throughout the World to recruit a Technical Support Analyst. You’ll be working as part of a small team to provide first line product support on a suite of software applications. The company is very well established in their industry and offer full training on their range of software products to enable you to continually learn and develop your skills. This role would suit someone with strong customer service skills and a keen interest in software or technology.

As a Technical Support Analyst you will:

• Provide remote and telephone support to customers so that issues are resolved
• Troubleshoot connectivity issues
• Accurately log and complete support calls
• Update customer records to assist in support
• Escalate any queries to second line support where necessary

We are looking for someone with previous experience of working in a helpdesk support role. This doesn’t have to have been a software product, it’s more about your ability to learn the product and how you interact with customers that we are looking for. You’ll need to have excellent communication skills and be PC literate with a good knowledge of Microsoft Operating Systems.

On offer is a salary in the region of £19,000 – £24,000 depending on skills and experience.

Due to the location of the office own transport and driving licence is needed. Hours of work are Monday – Friday either 8.30am – 5pm or 9am – 5.30pm to cover the opening hours of the support desk.

Tagged as: AH45