The Burford Recruitment Company are working with a rapidly growing SaaS company who are looking to recruit a Customer Supportive Executive. The purpose of this role is to act as the first point of contact for the company’s customers. This could be via telephone, email or webchat support. If you have previous experience of providing customer support in a B2B environment and are interested in technology then we are keen to speak with you. This role will be hybrid with 50% of you time based in the office.
The ideal candidate will be technology savvy, with the ability to deliver exceptional customer service. You will be able to work as part of a team, under pressure, and on own initiative without day to day supervision. You’ll need to have the ability to quickly build rapport with customers, and a willingness and flexibility to support the demands of the business. Someone who has a methodical approach to problem solving, and the ability to make complex situations sound simple. Previous experience of working within a B2B, technology and/or customer support function would be advantageous, as well as experience using online support systems and accounting.
Tagged as: AH69
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