The Burford Recruitment Company – Working in partnership with Webexpenses
The Burford Recruitment Company work in partnership with Webexpenses managing the recruitment for their head office in Witney, Oxfordshire.
Our Account manager has worked closely with Webexpenses for a number of years. Should you be interested in a career with Webexpenses now or in the future contact Andy Hudson Shaw for a confidential conversation.
Who are Webexpenses and what do they do?
Founded in 2000 Webexpenses is an award-winning provider of true SaaS (Software as a Service) software. Webexpenses develop and provide systems that streamline the otherwise manual processes that all businesses face:
- Expense management
- Invoice processing
- Employee onboarding
- HR & Payroll software (through ELMO UK)
Webexpenses are always on the lookout for creative, hard-working and customer-focused team players; people who want to join a dynamic business on an exciting journey.
Who are we looking for?
While experience in the ‘Software-as-a-Service’ industry would be an advantage, what is most important is that you have the energy and commitment needed to exceed our clients’ expectations.
In return for your expertise and enthusiasm, this forward thinking and innovative organisation located in newly refurbished offices in Witney offer a vibrant company culture and a fun and rewarding place to work which has continued to grow for the past 10 years.
Case Studies – What is it like working for Webexpenses?
James studied IT at college and then went on to work in a post room as his first job. Keen to use the knowledge and experience he had gained at college he then moved into an IT support role. He applied for the Customer Support Executive position with Webexpenses and joined us in April 2015; he told us that he wanted a role in Customer Support because he enjoys helping people and finds the problem solving element of the role interesting.
In his role at Webexpenses James provides first and second line support to our customers; these are contacts based in the finance teams at our clients companies, the end users of the system as well as any colleagues who have system queries. James provides this support via phone, online chat and email; from simple queries such as password resets through to the more complex queries. The Customer Support team uses an online ticketing system to manage the logged issues and the responses to our clients. The team are given a realistic time frame to respond and resolve client queries which form our Service Level Agreement; a set of standards we set internally to make sure that our customers receive the best possible service at all times.
James is now an experienced member of the Support team and has excellent system knowledge which means that he’s always able to help his colleagues with any queries as well as offering excellent customer service. He always greets our clients in his calm and friendly way and clearly communicates what they need to do in order to resolve the issues. Although he’s amassed a vast amount of system knowledge, any technically complex system issues are escalated to our team of Developers who will work on these tickets to resolution then hand back to the Support team to update the client.
Since joining Webexpenses James has worked in our software implementation team as well as becoming competent in providing support on the other products in our suite. In 2021 and following the launch of the ELMO UK division, James was promoted to the position of Customer Support Consultant. He transitioned into his new role in September of that year and with training on the ELMO products he’s now able to offer support for the full suite of products; Webexpenses, Webonboarding and ELMO. With this progression comes the mentoring of new members of the team, being involved in the interview process and preparing their induction training.
In the spring of 2022 James was promoted to the position of Customer Support Team Leader which is a great success story.
“I’ve been here for 6 years and it’s enjoyable, fast paced and always changing. There is always more to learn as we continue to sell new products. We have a good team in Customer Support and everyone in the business is really nice to work with, we have great people. We have great benefits and Webexpenses are happy to help people develop.”
Based on his experience we asked him if he had any advice to candidates considering starting their career in Customer Support “Ask lots of questions, it’s okay to not know but you need to remember the answers to keep notes”.
“If you have good customer service skills, are able to problem solve and have an eye for detail you’ll be successful in the role. You need to have a willingness to learn, strict discipline and have the right mindset.”
After graduating from Nottingham Trent University where she studied Animal Biology, Lydia went travelling and worked in various roles in the hospitality industry. She then decided a role in Sales would be the next step for her as she wanted a secure position which she could make into a career. As Lydia enjoys interacting with and talking to people she chose a career in Sales as she thought it would suit her personality.
Lydia applied for the Sales Development Representative role after which she attended an assessment day at our UK Head Office with another 7 candidates. During the day, she took part in a group role play scenario, was asked to deliver a short presentation and ended the day with a panel interview.
In her first month, Lydia was also assigned a buddy to help her settle in and as this was a more experienced member of the team, it meant that it was someone else she could learn from. During this time, she also received training on sales processes and techniques as well as training on our software which enabled her to fully understand the features and benefits of the system she would be speaking to prospective clients about.
Lydia joined as a Sales Development Representative; speaking to prospective clients to uncover a requirement for software and then booking software demonstrations with a Sales Consultant. In under 2 years Lydia was promoted to Sales Consultant. She said “I now have more responsibility in my role and demonstrate the product to potential clients which I enjoy.”
“It’s good fun. The support is really good and there is always someone there to help, and if you want to you can always have a 15 minute chat with the CEO.”
Alongside her role, Lydia is an active member of the Social Club committee.
Benefits – Why work for Webexpenses?
As well as a great supportive working environment, and a financial rewards which are linked to performance, Webexpenses also offer an outstanding benefits package including:
- 24 days holiday rising to 26 with length of service
- An additional day’s holiday on your birthday
- Opportunity to buy & sell additional holiday
- One study day per month
- Simplyhealth Cash Plan
- Retail Discount Scheme
- Wellbeing Portal
- Employee Assistance Scheme
- 100% Social Club subscription matching
- Payroll Giving (GAYE)
- Company paid sick pay
- Retirement Planning
- Maternity/Adoption and Shared Parental Leave return to work bonus
- ‘Getting Hitched’ bonus
- A range of wellbeing benefits
- bi-monthly onsite massage
- onsite financial advice
- bi-weekly fruit boxes
- monthly pizza
- table tennis, retro gaming console
- onsite gardening scheme
- complementary ‘emergency’ toiletries
- Cycle to Work Scheme
- Long Service Awards
- Workplace events include: Friday night drinks and a quiz
- Limited free onsite parking. (All council run parking in Witney is free.)
- An active CSR calendar
- A range of wellbeing benefits
Current opportunities at Webexpenses?
If you are interested in working for Webexpenses but none of the current roles suit you please still get in contact. We regularly recruit for roles across, Sales, IT, Operations, Marketing & Finance.